In the latest episode of The Think Factory podcast, Christopher Santomassimo from OGC Solutions® engages in a dynamic conversation with Nicholas Mitchell, Vice President of Integrated Technology at DBE Systems. They delve into how DBE Systems is revolutionizing workplace solutions by seamlessly integrating cutting-edge technology with innovative interior designs. From mountable walls to AI-driven content, discover how DBE Systems is crafting environments that foster collaboration, connectivity, and a customer-centric experience.
Introduction to DBE Systems
Nicholas Mitchell, with a background in engineering and sales, joined DBE Systems to leverage their integrative model and customer-centric approach. He explained, “The value that we can bring to our clients by coming in early and providing kind of that single-handed shake on the front end… we can provide specialty construction with mountable walls, integrated technology, and furniture, which is what Dancker is known for”. Christopher Santomassimo added, “The nice thing about being a podcast host is the chance to talk to friends and clients and let them describe why they’re special and why we love being their attorneys and their outside general counsel”.
Customer-Centric Philosophy
DBE Systems places a strong emphasis on understanding client needs and providing solutions that enhance workplace culture and connectivity. Christopher Santomassimo highlighted this approach, saying, “You are really customer-centric… being the trusted advisor that goes in early to do the planning”. Nicholas Mitchell elaborated, “Every client or A and D partner that I meet with, we start the discussion with the user experience. Understanding the what, who, how, and why our clients do what they do is crucial”.
Technology Integration
Mitchell discussed the importance of technology in creating collaborative work environments. He noted, “We create an equitable meeting experience for the people in the room and on the remote end… working with partners like Steelcase to provide tables that allow people to see everyone in the room”. Christopher Santomassimo emphasized, “When some folks think about workplace technology, all they think about are monitors on the wall and maybe a Zoom room or a Teams room. But it’s way more than that for sure”.
Post-COVID Work Environment
The shift towards hybrid work models has necessitated technology that supports both remote and in-office collaboration. Mitchell emphasized, “The research shows that employees are happier when they have that face-to-face connection and are not just stuck behind a display”. Santomassimo added, “It’s amazing how it all comes together with a really thoughtful approach. People are so distracted anymore, so if you don’t engage them, that’s a loss of productivity, loss of attention, loss of creativity”.
Advanced Technology Solutions
DBE Systems offers innovative solutions like digital whiteboards, interactive displays, and AI-driven content to enhance user engagement and productivity. Mitchell shared, “We can even take that to the next level with an employee engagement app… delivering messaging to a phone”. Santomassimo noted, “You’ve also got the ability to track not productivity, but rather use of conference space and use of the office digitally, right? So that you know a landlord, maybe, or even a tenant can track how often people are in the office”.
Data-Driven Planning
DBE Systems uses data to track office space usage and inform decisions about workspace layout and technology implementation. Mitchell explained, “We can take that data and help deliver that to our clients in a more consumable way. They can make better decisions about their next move or how they layout their floor plan”. Santomassimo added, “To have the flexibility based on real data rather than just general observations is really powerful”.
Comprehensive Services
DBE Systems provides a range of services including security, network infrastructure, and guest management systems, ensuring a holistic approach to workplace solutions. Mitchell stated, “It’s not just conference rooms, we do a lot more than that, including security, network infrastructure, cabling, and guest management systems”. Santomassimo emphasized, “The same thought process and thoughtfulness really went into helping us plan our office and the technology. It really comes together in an amazing combination”.
Client Satisfaction
Mitchell emphasized DBE Systems’ dedication to client satisfaction and long-term relationships. He concluded, “It’s a tribute to Danker’s dedication and client satisfaction, making sure that we stay current and evolve with our clients’ needs”. Santomassimo added, “You guys are doing a fantastic job for really sophisticated clients. Some big name companies have complex needs and complex demands for sure”.
For more information about DBE Systems and their integrative approach to workplace solutions, visit their website at https://www.dbesystems.com.
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